Delete your account

Last updated: 2026-09-25

Delete it in the app

1. Open Perola and sign in.
2. Go to My Account → Account Information.
3. Tap Delete Account and confirm.

Can’t use the app?

Email support@perolaesim.com from the email address on your account, with the subject “Delete my account”. We will delete the account and confirm by email.

What we delete

• Your email address is replaced with an anonymous placeholder, and your name, phone number and profile picture are removed.
• Your saved cards are deleted and their payment tokens are revoked.
• You are signed out on every device.

What we keep

Orders and eSIM records are financial records, so we keep them in anonymized form — without your name or contact details — for [TO CONFIRM: retention period]. See our Privacy Policy for more.