Privacy Policy
Last updated: 2026-09-25
This Privacy Policy explains how [TO CONFIRM: legal entity] (“Perola”, “we”, “us”) handles your personal data when you use the Perola eSIM app and this website.
1. Who we are
Perola is operated by [TO CONFIRM: legal entity], registered under commercial registration [TO CONFIRM: CR number] at [TO CONFIRM: registered address]. For any privacy question, email support@perolaesim.com.
2. What we collect
- Account information. Your email address, and your name, phone number and profile picture if you add them. If you sign in with Apple or Google, we receive the name and email address they share with us.
- Orders and eSIMs. The plans you buy, the amounts paid, promo codes used, your eSIMs’ identifiers (such as the ICCID) and their data usage.
- Payment information. Payments are processed by MyFatoorah. If you save a card, we store a token from MyFatoorah together with the card brand, last four digits and expiry date. We never receive or store your full card number or security code.
- eSIM sharing. If you share an eSIM, the email address of the person you share it with.
- Device and security. To check whether your phone supports eSIM, the app reads your device model and eSIM capability on your phone; this is not sent to us. When you sign in, we record your IP address and device user agent to keep your account secure.
- Support conversations. What you tell us when you contact support by email or WhatsApp.
We do not use analytics or advertising trackers, and we do not collect your location.
3. How we use it
- To create and secure your account and send you sign-in codes.
- To sell, issue and manage your eSIMs.
- To take payments, send receipts and prevent fraud.
- To answer your support requests.
- To send you marketing emails, only if you opt in. You can turn this off at any time in the app.
We rely on the contract with you to provide the service, on legal obligations to keep financial records, on our legitimate interest in keeping the service secure and preventing fraud, and on your consent for marketing.
4. Who we share it with
We share only what each party needs to do its job:
- Our eSIM network partners, to issue and connect your eSIM.
- MyFatoorah, to process payments and store saved cards.
- Resend, to deliver emails such as sign-in codes and receipts.
- Cloudflare, which hosts our service and database.
- Apple or Google, only if you choose to sign in with them.
- Meta (WhatsApp), only if you contact us on WhatsApp.
- Authorities, when the law requires it.
We never sell your personal data.
5. International transfers
Our service providers may process your data outside Bahrain and the GCC. When they do, we rely on their contractual safeguards to protect it.
6. How long we keep it
We keep your account data while your account is open. When you delete your account:
- your email address is replaced with an anonymous placeholder, and your name, phone number and profile picture are removed;
- your saved cards are deleted and their payment tokens are revoked;
- you are signed out on every device.
Orders and eSIM records are financial records, so we keep them in anonymized form for [TO CONFIRM: retention period]. Support conversations are kept only as long as needed to resolve your request.
7. Your rights
Under Bahrain’s Personal Data Protection Law, and similar laws where you live, you can ask to access, correct or delete your personal data, object to or restrict certain uses of it, and withdraw your consent to marketing at any time. Email support@perolaesim.com from the email address on your account. You can also complain to the data protection authority in your country.
8. Security
We use encrypted connections, tokenize saved cards, and limit access to personal data to the staff who need it.
9. Children
Perola is not intended for anyone under 18, and we do not knowingly collect data from children.
10. Changes to this policy
When we update this policy we change the date at the top. For significant changes, we will also tell you in the app or by email.